Frequently Asked Questions
How should I care for my Louise Noir clothing?
To preserve the color, print, and overall quality:
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Machine wash cold with similar colors
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Turn the garment inside out before washing
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Use a gentle cycle and mild detergent
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Do not bleach
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Air-dry when possible or tumble-dry on low
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Do not iron directly over printed or embroidered designs
When will my order ship?
Processing and shipping times will be displayed during checkout. Once your order ships, you will receive a confirmation email containing your tracking information.
How can I track my order?
A tracking link will be sent to the email address used during checkout. Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
Do you accept returns or exchanges?
Returns and exchanges are accepted according to our current Return Policy. Items must be unworn, unwashed, and returned in their original condition with all tags attached. Please review the full Return Policy before submitting a request.
Can I change or cancel my order?
Orders are processed quickly, so changes and cancellations are not guaranteed. Contact us as soon as possible after placing your order, and we will do our best to assist you.
What if I receive a damaged or incorrect item?
Please contact us promptly with your order number and clear photos of the item. Our team will review the issue and help make it right.
What is a preorder?
A preorder allows you to purchase an item before it is ready to ship. Estimated shipping dates will be listed on the product page. If your order contains both preorder and in-stock items, they may be shipped together once the preorder item becomes available.
Will sold-out items be restocked?
Some pieces may be restocked, while others may be released in limited quantities. Follow Louise Noir on social media and subscribe to our email list for restock announcements and early access to future drops.
Do you ship internationally?
Available shipping destinations and rates will appear during checkout. International customers may be responsible for customs fees, duties, or taxes required by their country.
How can I contact Louise Noir?
For questions about an order, sizing, products, or general assistance, contact us through our website’s contact form or customer-service email. Please include your order number when contacting us about an existing purchase.